Zoyryde Play Private Limited (hereafter referred to as “TOONEY TALES” or “ZOYRYDE” or “We” or “Us” or “Our” or “Company”) and its affiliates understand that information and privacy are important for you.
This privacy policy explains how we at www.zoyrydeplay.com and our mobile app collect and use your (“you”, or “your”) personal and non-personal information.

By using our Website/App, you implicitly agree that we can collect, disclose and use your information in accordance with this Privacy Policy. We are committed to protecting information you share with us and follow procedures to protect confidentiality, security, and integrity of data stored in our systems.

1. Information we collect and how we use it

1. Types of information collected:

   We collect several types of information, including:

   • Personal Information: Information that directly or indirectly identifies a person (e.g., name, email, phone, address).
   • Technical & usage data: Information about your internet connection, device/equipment you use to access our services, usage details, IP addresses, etc.
2. How we collect it:

   We collect information (a) directly from you when you provide it; and/or (b) automatically as you navigate our Services (e.g., via cookies, web beacons and other tracking technologies).

2. Information provided by you

1. Account & purchase information:

   When you create an account, register, or complete purchases you may provide name, phone number, email, mailing address, payment method and other details required to process orders and deliver services.

2. Contact information:

   If you request us to contact you, you may be asked for details that allow us to respond effectively to questions and requests.

3. Location information:

   When you use certain features, we may collect your physical location to provide accurate information and services.

4. Retention:

   We retain your information for the period required for the purposes described in Clause 3 (Use of Information) and for legal or regulatory reasons. We take reasonable steps to delete or permanently de-identify information no longer needed.

3. Use of Information

The information collected from you is used only for the following purposes:

1. To log in to your account on www.zoyrydeplay.com.
2. To facilitate your use of the Website/App.
3. To respond to your inquiries or fulfil requests for information about our services.
4. To provide you with information about our products/services and send materials and offers.
5. To send important information regarding the Website/App, changes to terms, conditions, policies, and other administrative information.
6. To send surveys and marketing communications that we believe may interest you.
7. To personalize your experience by presenting advertising, products and offers tailored to you.
8. To help address technical problems with the Website/App.
9. To complete and fulfil purchases — process payments and provide related customer service.
10. For proper administration of the Website.
11. To conduct internal reviews and data analysis (e.g., visitor statistics for pages).
12. To provide information to statutory, regulatory, governmental or judicial authorities if directed by law.
13. To provide better customer experience and services.

4. Disclosure of user information

1. Except as provided here, we will not disclose your information to third parties other than our affiliates, business partners, and registered merchants with us, or when you expressly authorize sharing.
2. We may disclose Personal Information to lawful enforcement bodies, regulatory bodies or courts if required by law.
3. Personal Information may be transferred as an asset in connection with a merger, sale, corporate reorganization, insolvency or change in control, subject to this Privacy Policy.
4. Disclosure may also occur as specified under our website Terms & Conditions or other documents.

5. Protection of user information

1. We strive to ensure the security, integrity and privacy of your Personal Information and adopt measures to prevent unauthorized access, alteration or disclosure.
2. We reserve the right to conduct a security review at any time to verify identity. You agree to provide requested information for such reviews. Failure to comply may result in account termination and access prohibition.
3. Company and personnel are not liable for breaches caused by actions of third parties that receive your Personal Information.
4. Company shall not be responsible for loss, damage or misuse of Personal Information if attributable to a Force Majeure Event (defined below).
5. Company will never ask for your password, credit card PIN, online banking credentials via email. Do not share such details; we are not responsible for losses due to responding to fraudulent requests.

6. Force Majeure

A Force Majeure Event means any event beyond our reasonable control including, but not limited to, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, riots, insurrection, war, acts of government, computer hacking, unauthorized access to data, computer crashes, breach of security, encryption failures, etc.

7. EU Resident rights (GDPR)

Under the EU GDPR, EU residents have the following rights:

1. Right to information — including contact details of DPO, processing purposes and individual rights.
2. Right to access personal information processed by us.
3. Right to erase information.
4. Right to rectification of information.
5. Right to restriction of processing in certain cases.
6. Right to data portability of personal information supplied to Zoyryde.
7. Right to object (opt-out) to processing.

EU residents can exercise these rights by raising a request to zoyryde@gmail.com or using the contact details in paragraph 15 below.

8. Company’s information of minors’ protection

We will only use or disclose information of minors under the following circumstances:

1. Disclosure is allowed by law.
2. Consent via this Privacy Policy from legal representatives/guardians has been obtained.
3. Use or disclosure is necessary to protect minors.
4. We will not knowingly collect personal information from minors except as above and will delete information if discovered without parental consent.
5. “Minors” are defined according to relevant local laws/regulations.

9. Scope of the Privacy Policy

This Privacy Policy applies to Company products and services and does not apply to third-party products/services. Our website, applications, and services may contain links to third-party sites whose privacy policies differ. Your use of third-party products/services is subject to their policies.

10. Information storage and transmission/transfer

Our products and services can be provided from servers in different countries/regions. Therefore, your information may be stored or transmitted outside the country in which you live, in accordance with applicable laws. By using our services you permit collection, transfer, storage, use and processing of your information outside your country/region as described in this Policy.

11. About Cookies

1. What is a cookie?

   Cookies are identifiers stored on your device to record preferences and provide personalized services (e.g., saving login credentials).

2. Managing cookies:

   You may disable cookies via your browser preferences. You can accept or reject cookies and still use our services, though some features may be affected.

3. Other technologies:

   We may use cookie-like technologies (web beacons/pixel tags) embedded in emails or online content to send information from your device to our servers (e.g., whether an email was opened).

4. Purpose:

   We will not use cookies to collect personal information for purposes other than those stated in this Privacy Policy.

12. Revision of this Privacy Policy

We may amend or update this Privacy Policy from time to time. We will notify you of major changes by publishing a notice of change. For the most updated version, please refer to our website.

13. Your consent and choice

1. You expressly consent to collection, storage, use, disclosure and transfer of personal information by the Company for the purposes in this Privacy Policy.
2. You may withdraw your consent at any time by notifying us in writing (email). After withdrawal, we will retain information for 180 days from the date of request or termination, then delete it from our storage systems post retention period.
3. You may review/correct/update personal information by emailing us (see paragraph 15). We are not responsible for authenticity/veracity of information you provide.

14. Governing law and dispute resolution

Use of the Website and any dispute over privacy is subject to this Policy and our Terms of Use. This Privacy Policy shall be governed by and construed in accordance with the laws of India. All disputes will be adjudicated exclusively before competent courts at New Delhi, India.

15. Contact us

If you have any question, comment or suggestion regarding this Privacy Policy, contact us via the “Feedback” app on your mobile phone, our official forum, after-sales services, or by email: